General support
Account, billing, API usage, or getting started. Email support@nemorouter.ai. Response in < 1 business day.
Contact
Real humans, fast answers.
Whether you are evaluating NemoRouter for your team, need technical help, or have a security concern — every message is triaged by a real engineer and routed to the right person the same day.
- General inquiries
- < 1 day
- Enterprise sales
- < 4 hr
- Security reports
- < 24 hr
- Coverage
- 24 / 5
Triaged by a real engineer
During business hours
Acknowledged + assigned
Mon–Fri across PT + CET
Send a message
Tell us what you need — no email client required.
Fill out the form and we will route your message to the right inbox. We respond within one business day.
For procurement
Business details for vendor onboarding
Everything a procurement or security team needs to add CloudAct Inc. as an approved vendor — entity, address, jurisdiction, and the inboxes that own contracts and questionnaires.
Vendor record — CloudAct Inc.
- Legal entity name
- CloudAct Inc.
- Product / brand
- NemoRouter — nemorouter.ai
- Entity type
- C-Corporation
- State of incorporation
- California, United States
- Registered / mailing address
- 100 S Murphy Ave, STE 200 PMB4013, Sunnyvale, CA 94086, United States
- Governing law
- State of California, United States
- Main phone
- +1 (850) 988-7471
- Billing & invoicing
- sales@nemorouter.ai
- Legal & contracts (MSA)
- legal@nemorouter.ai
- Security questionnaires
- security@nemorouter.ai
- Privacy & DPA requests
- privacy@nemorouter.ai
- DUNS / EIN / W-9
- Shared on request via legal contact
MSA, DPA, BAA, SOC 2 status, security questionnaires, and tax forms are returned within one business day. DUNS/EIN identifiers are sent directly to your procurement team rather than published publicly.
Request documentsPrefer email?
Email the right inbox directly
Already know who you want to reach? Skip the form — every inbox below is owned by a real engineer with a published response SLO.
Sales & enterprise
Custom plans, volume pricing, dedicated capacity. Email sales@nemorouter.ai. Response in < 4 business hours.
Security disclosures
Vulnerability reports, please email security@nemorouter.ai. Acknowledged in < 24 hours. Do not file a public GitHub issue.
Legal & compliance
Terms of service, vendor agreements, security questionnaires. Email legal@nemorouter.ai. Response in < 2 business days.
Privacy & data protection
GDPR access, erasure, portability, DPA requests. Email privacy@nemorouter.ai. Response in < 72 hours.
Community Slack
Public Slack — #support, #feature-requests, #general. Free to join. Best for live debugging and feedback. Open the directory.
Partnerships & press
Integration partners, investor relations, media. Email sales@nemorouter.ai. Response in < 2 business days.
Response within one business day
Talk to the team building it
Sales, support, and engineering all read this inbox. The reply will come from someone who can actually answer.